Ordexa — Order at Scale
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Order Management

Every order, from placed to paid, in one place.

A unified order inbox across Shopify and manual channels, with the COD workflow built in — confirm, assign, ship, collect, and reconcile without leaving Ordexa.

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1
inbox for orders from every channel — no tab-switching.
11
order statuses that model the real COD lifecycle, including attempts and RTO.
100%
of changes captured in the order timeline and audit log.
What you get

Run the order, not just record it.

Unified order inbox

Orders from Shopify and manual channels land in one filterable list with saved tabs, bulk actions, and CSV export.

COD-first status workflow

Pending, confirmed, attempts 1–3, shipped, delivered, RTO — dynamic statuses you can extend, with valid-transition enforcement.

Order assignment

Assign orders to team members manually or in bulk, scoped to channel access, with a full reassignment history.

Product snapshots

Title, SKU, price, cost, and tax are captured per line at creation — so P&L stays correct even if the product changes or is deleted.

Multiple payments

Split COD, card, wallet, bank transfer, and store credit across one order, with a granular money ledger per transaction.

Timeline & audit

Every status change, note, tag, and assignment is logged on the order timeline and the org-wide activity log.

Built for COD

The messy parts other tools ignore.

Real COD operations are full of retries, partial payments, and returns. Ordexa treats them as first-class, not edge cases.

Failed-delivery attempts tracked 1st → 2nd → 3rd before RTO
Prepaid orders auto-confirm; manual orders start pending
Partial fulfilment and partial refunds supported
Cost & tax snapshots never mutate retroactively
Works with

Better together with the rest of the platform.

COD Confirmation

Filter fake orders before you ship.

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Shipments & Tracking

Any carrier, every attempt, one timeline.

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Profit & Analytics

True P&L and 55 BI reports.

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FAQ

Questions about order management.

Can I customise order statuses?
Yes. System statuses are locked, but you can add, rename, recolour, and reorder your own custom statuses per organization.
Does it handle prepaid and COD together?
Yes — prepaid orders with an external paid status auto-confirm, while manual orders start as pending regardless of payment, matching real COD flows.
Can I assign orders to specific team members?
Orders can be assigned individually, in bulk, or from the order detail. Only members with access to that order’s channel appear as options, and every change is logged.
Ready when you are

Run your whole operation in one place.

Confirm faster, ship smarter, reconcile cash automatically, and finally know your real profit.

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