Customers (CRM)

Know who actually takes delivery.

Every customer’s orders, addresses, delivery track record, and lifetime value in one profile — so you can reward the loyal and flag the risky.

What you get

A profile that informs every decision.

Order history

See every order a customer has placed across channels, with status, value, and outcome.

Delivery track record

Spot repeat failed-delivery customers before you ship the next COD order to them.

Financial summary

Total spend, average order value, and lifetime value, with permission-gated financial fields.

Addresses

Multiple saved addresses with shared geo fields, reused across orders and shipments.

Segmentation-ready

Data structured for acquisition, retention, LTV, and geography reports out of the box.

Channel-scoped

Customers and their data respect the same channel access rules as the rest of the platform.

FAQ

Questions about customers (crm).

Can I see a customer’s full order history?
Yes. Each customer profile shows every order across channels with status and value, plus a financial summary gated by permissions.
Does it help with COD risk?
Customer profiles surface delivery success and repeat failed deliveries, so you can confirm or de-prioritise risky COD orders before shipping.
Is customer data available in analytics?
Yes — acquisition, retention, lifetime value, geography, and top-customer reports are part of the 55-report analytics suite.
Ready when you are

Run your whole operation in one place.

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